Focuses on the strategic and organizational issues of process management and the use of Enterprise Resource Planning systems (ERPs). Topics include major strategic approaches used to understand, analyze and implement efficient business processes, workflow modeling techniques, process modeling techniques and procedure models. Employs SAP R/3 Enterprise Application Software to show how using ERP to reengineer processes is common in a typical business organization. Called process integration, this SAP’s ERP reengineering tool is discussed in accompanying readings and while performing “hands on” exercises in the last quarter of the course. During the first three quarters of the course, you will use SAP’s ERP “hands on” exercises and accompanying readings to learn how to identify, document, model, assess, and improve core business processes. Such core processes include procurement, fulfillment, inventory and warehouse management, production, and material planning processes. (3 credits)
N/A
Term: Fall 1 2019
Location: Online
Start Date: 8/26/19
End Date: 10/20/19
Time:
Type: Online
Name of instructor: Dr. Ed Lindoo
Office Location: Online
Office Hours: Varies so best to email me and make appointment
Office Phone: 303-964-6385
Regis.edu email: elindoo@regis.edu
None
Upon completion of this course, learners should be able to:
CC&IS’ ERP Certificate program is intended to give our students a broad background in theory and “hands on” experience with SAP’s ERP system. Some students complete CC&IS’ ERP Certificate to help insure a more successful TERP10 training session and final exam. Other students are users of SAP’s ERP system on-the-job with their employers. They complete CC&IS’ ERP Certificate to become more knowledgeable of how the system can be used throughout a company, or at least more knowledgeable than how the student uses the system in their job.
Since Regis University’s College of Computer & Information Sciences is a member of SAP’s University Alliances program, students will earn the SAP Recognition Award Certificate (provided by SAP) upon completing a minimum of three courses containing live SAP lab work. All four courses in the ERP Certificate program meet the SAP’s criteria of containing live SAP lab work.
SAP as a company has a number of training programs for people to study SAP’s ERP system – at various levels of sophistication and detail. One entry-level SAP training and exam program is called TERP10, which can be studied at an SAP training center, or taken on-line. At the end of two weeks of training, a student takes the TERP10 exam to show they have mastered the content of the course. (Training at a SAP training center is expensive - $7,000 to $8,000, for example. But, some colleges/universities, for about $2,000 to $4,000, offer TERP-10 training for students who complete CC&IS’ ERP certificate.)
Harmon, P. (2014). Business process change: A business process management guide for managers and process professionals (3rd edition). Morgan/Kaufmann Publishing: Boston. ISBN: 978-0-12-800387-9.
Magal, S. R., & Word, J. (2012). Integrated business processes with ERP systems. United States: Wiley. ISBN-13: 9780470923627 ((NOTE: This is an online textbook available only at http://epistemypress.com/books/BPI/)
Frankel, D. (2007, July 27). BPMN 2.0. SAP Community Network. Retrieved from http://scn.sap.com/people/david.frankel/blog/2007/07/27/bpmn-20.
Unified Modeling Language (UML). (2011, November 28). SAP Community Network. Retrieved from http://scn.sap.com/docs/DOC-18491.
Unified Modeling Language™ (UML®) Resource Page. (2014, May 28). Object Management Group. Retrieved from http://www.uml.org/#Links-General.
American Productivity and Quality Center (APQC) Process Classification Framework (PCF). (2014, March 11). Retrieved from: http://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-cross-industry-pdf- version-610.
Special Note**
All Harvard Business Review (HBR) articles can be accessed from the Business Source Complete database, licensed by the library for faculty and student use. Links to Business Source Complete can be found on Regis Library’s A-Z database list ( http://libguides.regis.edu/atozdatabases) or on the Business research guide (http://libguides.regis.edu/business). Faculty and students log-in to the database using their RegisNET username and password.
Hammer, M., & Stanton, S. (1999). How process enterprises really work. Harvard Business Review, 77(6), 108-118. **
Huq, Z., Huq, F., & Cutright, K. (2006). BPR through ERP: Avoiding change management pitfalls. Journal of Change Management, 6(1), 67-85. Retrieved from http://dml.regis.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth &AN=20063261&site=ehost-live&scope=site. PDF Full Text available.
Porter, M. E. (2008). The five competitive forces that shape strategy. Harvard Business Review, 86(1), 78-93. **
Sarkis, J., & Sundarraj, R. P. (2003). Texas Instruments case study. Retrieved from http://dml.regis.edu/login?url=http://dx.doi.org/10.1016/S0268-4012(03)00070-7.
Sterman, J. D., Henderson, R., Beinhocker, E. D., & Newman, L. I. (2007). Getting big too fast: Strategic dynamics with increasing returns and bounded rationality. Management Science, Strategic Dynamics, 53(4).
Hammer, M. (1990). Reengineering work: Don't automate, obliterate. Harvard Business Review, 68(4), 104-112. **
Porter, M. E. (1988). From competitive advantage to corporate strategy. McKinsey Quarterly, (2), 35-66. Retrieved from http://dml.regis.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=6991779&site=ehost-live&scope=site. PDF Full Text available.
You will install the SAP GUI 7.3 on your Windows PC to use for accessing SAP’s UniversityCompetencyCenter (UCC) at the University of Wisconsin – Milwaukee. The free download link is in the Week 1 WorldClass course Content section. You will test your installation and then work through a SAP Lab to get you familiar with navigating the SAP GUI user interface.
Sign on to WorldClass (D2L) and become familiar with the course navigation. Complete assigned readings for Week 1 listed in the Course Assignments and Activities table below.
| Week | Topics | Readings | Graded Assignments or Assessments (Percentage) |
|---|---|---|---|
| 1 |
Introduction to Business Process Change:
|
Harmon (2014). Chapters 1 & 2 Magal & Word (2012). Chapters 1 & 2 |
Introductions Discussion Forum ADD two (2) Annotated bibliography entries SAP ERP Exercises
|
| 2 |
Understanding the Enterprise:
|
Harmon (2014). Chapters 3 & 4 APQC Process Classification Framework (PCF). See Required Journal Articles section above. Magal & Word (2012). Chapter 3 |
Discussion Forum SUBMIT two (2) Annotated bibliography entries SAP ERP Exercises
|
| 3 |
Process Management:
|
Harmon (2014). Chapters 5, 6, & 7 Magal &Word (2012). Chapter 4 |
Discussion Forum ADD two (2) Annotated bibliography entries SAP ERP Exercises
|
| 4 |
Business Processes:
|
Harmon (2014). Chapters 8 & 9 Magal & Word (2012). Chapter 5 |
Discussion Forum SUBMIT two (2) Annotated bibliography entries SAP ERP Exercises
|
| 5 |
Managing and Measuring Business Processes:
|
Harmon (2014). Chapters 10 & 11 Magal & Word (2012). Chapter 6 |
Discussion Forum ADD two (2) Annotated bibliography entries. QUIZ 1 (Chapters 1-9 Harmon, & 1-5 Magal) SAP ERP Exercises
|
| 6 |
Process Improvements and BP Trends Redesign Methodology
|
Harmon (2014). Chapters 12 &13. Magal & Word (2012). Chapter 7 & 8 |
Discussion Forum SUBMIT two (2) Annotated bibliography entries SAP ERP Exercises
|
| 7 |
Implementation - Level Concerns
|
Harmon (2014). Chapters 14, 15 & 16 Magal & Word (2012): Chapter 9 |
No Discussion Forum this week. Work on your research paper and SAP! Research paper - Due SAP ERP Exercises
|
| 8 |
ERP-Driven Redesign and Overall Course Conclusions:
|
Harmon (2014). Chapters 17 & 18 |
Discussion Forum SAP Business Analytics Exercise Quiz 2 (Chapters 10-18 Harmon, 6-9 Magal & Word) |
| Maximum Possible: 100% |
| Assignments | Weighted Percentage |
|---|---|
| Discussion Forum & Participation (Weeks 1-8) (7 x 2 pts. each) | 14% |
| SAP Exercises (Weeks 1-7) | 30% |
|
Quizzes on readings:
|
30% |
| Annotated Bibliography (due Weeks 2, 4, 6) | 6% |
| Research Paper | 15% |
| SAP Business Analytics | 5% |
| TOTAL | 100 % |
Class participation/effort is important because we can all learn from each other. Your participation points can make a difference in the final grade. Participation means:
Review the CCIS Policies on the Regis University website.
please specifically note these items:
Note to Learners: On occasion, the course facilitator may, at his or her discretion, alter the Learning Activities shown in this Syllabus. The alteration of Learning Activities may not, in any way, change the Learner Outcomes or the grading scale for this course as contained in this syllabus. Examples of circumstances that could justify alterations in Learning Activities could include number of learners in the course; compelling current events; special facilitator experience or expertise; or unanticipated disruptions to class session schedule.